Difference between revisions of "How to report a bug"

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*Attach joutput from '''journalctl -f -n 1000'''
*Attach joutput from '''journalctl -f -n 1000'''
*One bug, one report
*One bug, one report
*Attach output from omv-bug-report tool
== Common cases ==
== Common cases ==

Revision as of 18:52, 28 March 2014

We try here to explain to all OpenMandriva users, how easy it is for everybody to file a bug-report with the maximum precision in the report.

What are bugs?

A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways.

More you can read on here

Where to report them?

If you want to report a bug please use our official bug reporting tool, even if you already reported it by sending and e-mail, IRC or use our forums.

Good practices with bug reporting

  • Always provide detailed and precise description
  • Use English language in your bug report
  • Use attachment feature
  • Attach screenshots
  • Attach program output from console with LC_ALL=C prefix - like LC_ALL=C urpmi elfutils
  • Attach joutput from journalctl -f -n 1000
  • One bug, one report
  • Attach output from omv-bug-report tool

Common cases

Below you can find some instructions of how to properly file a bug when you fall in these common scenarios.

My OpenMandriva Lx distribution does not want to boot in live mode

Description Step by step what do to to collect most information about your system, how to boot in debug mode etc.

My OpenMandriva Lx distribution does not want to boot from grub2 (installed)

Description Step by step how to boot in debug/recovery mode, also what is needed for bug-report like output of journalctl, dmesg...

My OpenMandriva Lx does not start graphical desktop

What files are needed to be attached to bug-report, screenshots etc.

My OpenMandriva Lx does not want to start program

What are needed to run program in console, try with gdb or valgrind.

Reporting a new bug

Need a step by step manual starting from logging to our bugzilla

Debugging Tools and Information

I have new package request

Need a step by step description how to fill a package request on our bugzilla.